Training is key part of Zung Fu philosophy Keeping staff bang up to date with new developments is a core element of Zung Fu'sdedication to customer service Customers of Mercedes-Benz don't just buy a vehicle when they place an order with Zung Fu - they buy into a whole philosophy of quality and after-sales service, a total commitment to ensuring that the entire automotive experience is seamless. Mercedes-Benz has long been famous for employing technology, particularly when it comes to safety and reliability, ensuring that vehicles meet the highest standards possible, and utilizing contemporary technology to the maximum. Every new model has an extra feature of design or engineering that represents the company's ongoing commitment to making some of the most stylish and sought-after vehicles on the road. New models In recent years, Hong Kong has seen a whole host of new models from the Daimler-Chrysler parent company - including the Mercedes-Benz A-Class, CLS-Class, ML-Class, S-Class, B-Class and R-Class - which have proven hugely popular with the motoring public. In all cases, owners enjoy superbly-engineered vehicles that increasingly use computer technology. In fact, the modern car relies so heavily on computers for both operation and diagnosis of problems and routine service checks that, these days, technicians at Zung Fu are also required to have extensive software training. Latest technology The latest engines and automatic transmission gear boxes on vehicles in Hong Kong employ state-of-the-art technology to ensure they operate smoothly, are easy to service and enjoy a long operational life, all of which have become trademark features of Mercedes-Benz models. Optional extras are also available for new models such as the night vision system in the new S-Class and the enhanced PRE-SAFE system for Mercedes-Benz models. Staff at Zung Fu are briefed extensively on the features of all new models, ensuring that they are able to answer, in detail, any question posed by potential customers. In addition, training models arrive in Hong Kong for staff familiarization, so that even before the first model is sold in the city, technicians receive in-depth training. This kind of knowledge, of course, is only available to Zung Fu employees: staff at other, unauthorized, centers cannot possibly be armed with the information necessary to work on such a precision-calibrated modern motor car. Staff knowledge In fact, Zung Fu has service and training centers that are dedicated to upgrading staff knowledge. Even vastly experienced staff members are given regular refresher courses, ensuring that, in this fast-changing world, their information is right up to date. The training itself utilizes traditional and modern methods - from practical, hands-on explanations to the use of DVDs and computers. A recent example of this training in action was the debut of the new, super-luxury S-Class model. A model was available in both the training and service centers before its formal release, allowing staff to learn about all aspects of the car. click to enlarge click to enlarge click to enlarge